Jason Michael Smithson
resume [at] breakset [dot] com ยท 502.407.1219
Open to intriguing offers.
breakset consulting
Freelance Technology Consultant 1995.08-present
- Specializing in information and sustainable technology
- Purchasing research and needs evaluation
- Web development and optimization
- Personalized training and support
- Troubleshooting and repair
VIA Studio
IT Director 2006.09-2009.03
- Oversee all aspects of technology infrastructure
- Administer servers, workstations, and supporting equipment
- Architect and deploy company and client technology resources
- Document infrastructure to ensure company survivability
- Implement backup schedules and test data restoration
- Monitor servers and services to ensure high availability
- Support clients via email, telephone, and on-site
- Provide end user training and documentation
- Create, review, and document client and vendor contracts
- Document and improve business processes across disciplines
- Implement programming, development, and design best practices
- Generate proposals and specifications based on client needs
- Manage production team to deliver client work to specification
- Develop SEO programs, perform optimization and reporting
- Schedule projects to keep them on budget and on time
- Establish, measure, and review key business metrics
- Secure internal and client systems and communications
Marsh & McLennan Companies
Service Desk Analyst 2002.04-2006.09
- Developed, maintained, and provided training for knowledge base
- Coordinated creation and revision of procedures and knowledge
- Supported 50,000 colleagues globally by telephone and email
IgLou Internet Services
Technical Project Manager 1999.03-2002.03
- Coordinated and supported tier 1 and tier 2 support personnel
- Documented procedures, support, and training material
- Created marketing material and handled technical sales
- Provisioned DSL, dial-up, web, and email services
- Provided email and telephone technical support
- Developed internal technical support web page
